Frequently Asked Questions
Everything you need to know about your Diamond Furniture experience.
What are your shipping and delivery options?
We offer standard curbside delivery and premium White Glove delivery, which includes professional assembly and packaging removal. Shipping times typically range from 5 to 14 business days depending on your location.
Do you offer a warranty on your furniture?
Yes, all Diamond Furniture pieces come with a standard 1-year limited warranty covering manufacturing defects in materials and workmanship. Extended protection plans are also available for purchase.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that a 15% restocking fee may apply, and custom-made or final sale items are non-returnable.
Can I request fabric or wood finish samples?
Absolutely. We provide up to five complimentary swatches so you can see and feel the materials in your own home before making a final decision. Simply contact our support team to place your request.
Do you offer financing for large purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can check your eligibility during the checkout process without affecting your credit score.
How should I care for and maintain my furniture?
Each product comes with a specific care guide. Generally, we recommend avoiding direct sunlight, using coasters for drinks, and dusting regularly with a soft, lint-free cloth to maintain the integrity of the finish.